Privacy Policy

1. Who we are

CarMarket AU (“we”, “us”, “our”) operates an online marketplace at carmarket.com.au that connects private sellers, licensed motor dealers and car detailers with buyers across Australia. We are the APP entity responsible for personal information handled on the platform.

2. Personal information we collect

• Account & identity: full name, email address, phone number, and (for dealers) ABN, business name and registered address.
• Location: suburb, postcode, state and geocoded latitude/longitude derived from the address you enter on a listing or profile.
• Vehicle listings: vehicle specifications, photos, VIN, registration status, price and the contact preferences you choose.
• Messages & enquiries: the content of conversations, offers and enquiries you send or receive through the platform.
• Usage & device: pages viewed, search queries, watchlist activity, contact-reveal events, IP address, browser type and approximate location derived from your IP.
• Payment metadata: we receive limited subscription and transaction metadata from Stripe. We do not receive or store your full card number or CVV.

3. How we collect information

We collect information you provide directly when you register, create or edit a listing, set up a dealership or detailer profile, send a message, or contact us. We also collect information automatically through cookies, analytics and when dealerships push or link a stock feed (webhook, feed URL or Google Sheet) to the platform.

4. How we use your information (APP 6)

We only use personal information for the primary purpose for which it was collected, or a related secondary purpose you would reasonably expect, including to:

• operate the marketplace, display listings and dealership/detailer profiles;
• facilitate buyer–seller messaging, offers and enquiries;
• reveal your chosen contact details to another user only when you actively choose to share them;
• process subscription, trial and boost payments and manage your account;
• ingest and synchronise dealership stock feeds and notify you of sync results;
• send service messages (e.g. trial expiry, payment failure, sold-vehicle notifications) and, where you have opted in, marketing;
• moderate listings, handle reports, and comply with our legal obligations.

If we wish to use your information for a new purpose not related to the original, we will seek your consent or rely on another lawful basis under the APPs.

5. Disclosure to third parties (APP 6 & 8)

We do not sell your personal information. We may disclose it to:

• Stripe for processing payments and managing subscriptions;
• Google for Google Sheets/Drive stock-feed integration and, where applicable, sign-in;
• email & messaging providers used to deliver platform notifications;
• other users, only to the extent you choose to reveal your contact details or send a message;
• regulators, law enforcement or courts where required or authorised by Australian law.

As your information is hosted on cloud infrastructure that may store data outside Australia, we take reasonable steps to ensure recipients handle it consistently with the APPs (APP 8).

6. Data security & retention (APP 11)

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, encryption in transit and secure storage. We retain personal information only as long as necessary to fulfil the purpose of collection, comply with legal obligations, or resolve disputes, after which it is deleted or de-identified.

7. Cookies & analytics

We use cookies to keep you logged in, remember your preferences (including your cookie consent choice) and analyse platform usage. You can manage cookies in your browser settings; disabling them may affect some features. We do not use cookies to sell your data.

8. Direct marketing

We will only send you marketing where you have opted in, and you can opt out at any time via the unsubscribe link in any marketing email or by contacting us. We will not use sensitive information for direct marketing.

9. Access, correction & complaints (APP 12 & 13)

You may request access to, or correction of, the personal information we hold about you. You can update most details directly in your dashboard, or contact us using the details below. If you believe we have breached the APPs, you may complain to us first; if unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC). We will respond to requests within a reasonable time.

10. Anonymity (APP 2)

You may browse listings and search the marketplace without registering. Certain actions — creating a listing, messaging, watchlist and payments — require an account so we can operate the service and meet our legal obligations.

11. Contact

For any privacy request or complaint, contact us through the Contact page or at contact@carmarketau.com.

Last updated: 06/10/2026